Rwanda | Cocoa/Firecracker

Shipping Policy

Delivery is FREE in South Africa for all orders of R1000 or more. Orders less than R1000 will have a standard delivery fee based on their location in South Africa.

Dispatch & Delivery Times

Orders received Monday to Friday before 12pm will be processed same day. Orders received Monday to Friday after 12pm will be processed for dispatch the following day (on the following Monday if it is received after 12pm on a Friday). If you reside in Gauteng or any major city (Durban, Bloemfontein, Nelspruit etc), your order should be delivered between 3-5 working days. If you live in a major city in the Eastern or Western Cape, your order should be delivered between 4-7 working days. If you live in an outlying area, your order can take between 5-10 working days to be delivered.

Refunds & Returns Policy

Prior authorisation from Aranda must be obtained before returning any goods - no unauthorised returns will be accepted under any circumstances. Only flawed products will be authorised for refunds.

Shipping charges and special orders, are non-refundable. Items accepted must be returned in original packaging and undamaged. All postage and handling on return orders shall be at the expense of the customer. A 20% restocking and administration fee will be applied to authorised returns. No refunds or exchanges will be given after 5 days of receipt of goods.

You should expect to receive your refund within four weeks of your purchase being returned to Aranda, however, in many cases you should receive your refund before the four week time period. This time period includes the transit time for Aranda to receive your return (5 to 10 business days), the time it takes Aranda to process your return once received (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Legal

When you make a purchase with Aranda Textile Mills, legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by Aranda, are limited by the Aranda Terms & Conditions.

Please do not make any purchase through this online store (www.aranda.co.za) unless you understand and agree all our terms and conditions.

Once payment is complete, Aranda Textile Mills deem that you have read and understood the terms and conditions for the purchase. If you have any queries please contact Aranda at online@aranda.co.za before making any purchase through this website.